Customers find answers before they email .
The most effective ticket is the one the customer answered themselves. Every tier includes an AI-powered self-service knowledge base — no add-on, no per-article pricing.
Intent search, not keyword match .
A customer asks 'where is my parcel?' We surface your 'Tracking your order' article — even when the words do not overlap.
Semantic match, not regex
Embeddings beat keyword matching every time. The customer types what they mean; we find what they need.
Multilingual out of the box
Search in any language; the AI translates the query against your articles automatically.
Zero-result tracking
When search returns nothing, that is the most valuable telemetry you have. We log every miss.
- How do I cancel my subscription?✓ Resolved
- Updating my billing details✓ Resolved
- Refund timelines✓ Resolved
One KB, three consumers .
Customers search the help centre. Agents see the same articles in the inbox sidebar. AI consults them when auto-resolving. One source of truth.
Customer help centre
Public, branded, indexed by search engines and AEO answer engines.
Agent reply suggestions
While reading a ticket, the same articles surface in the sidebar — one-click insert.
AI auto-resolution source
When AI answers a ticket directly, it draws from your KB articles, not the open internet.
- Refund query — order #4012Sarah · Email2m
- Where is my parcel?Tom · Live chat7m
- Bulk discount?Anya · Instagram DM14m
See which articles actually deflect .
Article analytics rank your KB by tickets prevented, by views, by zero-result searches. The articles you should write next are the ones the data tells you.
Deflection counter per article
How many customers read this article and never opened a ticket? That is your KB ROI.
Auto-update from tickets
AI flags articles that need editing whenever a customer asks the same question twice.
Drafted articles from threads
Resolve a tricky ticket? AI offers a draft article from the thread; one click publishes.
- CSAT4.8 / 5+0.2 vs last week
- Avg first reply12 minwithin SLA
- Resolved tickets142+12% wow
Glossary terms used on this page.
The AI primitives behind self-service search and auto-resolution. Each links to a longer explainer with a 40-word summary at the top.
Build the KB your customers actually find .
Every tier includes the full KB suite. Public help centre + private agent docs + AI search + article analytics. No premium upgrade.