Inbox chaos
Email, chat, social and voice all live in different tools. Customers fall through the gaps.
/ Now in beta · UK-built
M1, Marketing site live
Your team's first
proper helpdesk
from £49 a month.
KimonDesk is the AI-native helpdesk for SMEs and mid-market teams. Flat per-tier pricing, every feature included at every tier, no per-agent surcharges, no “Enterprise upsell.”
- No card required
- Free tier — every feature included
- Self-hosted, EU-resident
Team using KimonDesk
8 seats
All on the £149 flat Growth tier · no surcharge
vs the legacy bill, year one
−£17,383
Same channels. Same AI. Smaller invoice.
Built to replace
- per-seat surcharges
- “Enterprise” gates
- AI add-ons
- sandbox upgrades
- your shared Gmail
01/ The state of play
You're running support across three inboxes , a shared Gmail, and your phone.
Every minute spent forwarding tickets is a minute not spent answering them. The “modern” helpdesks fix that, and charge you £89 a seat to keep doing it.
Lost tickets
“I’ll get back to you tomorrow” turns into a Slack message that never makes it back to the customer.
First-reply lag
Median response time is 19 hours. Your customers think you’ve ghosted them.
Zero reporting
You can’t tell which channel is bleeding hours, or which agent needs help. So nothing changes.
02/ What's included
Every feature.
Every tier. No upsells.
01 / Inbox
Omnichannel inbox
Email, chat, WhatsApp, Instagram and voice. Every conversation in one threaded view your team actually wants to use.
Learn more02 / AI
AI reply drafts
Trained on your knowledge base + brand voice. Drafts in under 1.2s. Always reviewed by an agent before send.
Learn more03 / Knowledge
Knowledge base + AI search
Public + internal articles. Customers self-serve before opening a ticket. Cuts inbound by 28% in week one.
Learn more04 / SLA
SLA tracking + escalations
Per-channel, per-priority, per-tier. Pages on-call when a ticket goes red. Reports on every breach.
Learn more05 / Analytics
Reporting + analytics
Volume, CSAT, FRT, resolution time, agent leaderboards. Export anywhere. No “Enterprise plan” required.
Learn more06 / Automation
Automations + workflows
Tag, route, snooze, escalate, post to Slack. Build with a visual editor or YAML, your call.
Learn more02/ The receipt
What an 8-agent support team actually pays per year.
Public list pricing, current as of Q2 2026. Your bill will be similar, or higher, once you add the bits they’ve decided are “Enterprise.”
Legacy Helpdesk Suite
Professional · 8 agents
- Suite Professional, per agent / mo
- $115
- × 8 agents × 12 months
- $11,040
- + Advanced AI add-on
- + $4,800
- + WFM / QA add-on
- + $4,032
- + Sandbox / SSO upgrade
- + $1,440
- + Implementation (annual)
- + $2,500
- Subtotal
- $23,812
- Approx. £ at 0.79
- £18,811
Year one£18,811
List pricing, current legacy vendor · Q2 2026
vssame team · same channels · same AI
KimonDesk Growth
Flat tier, 8 agents
- Growth tier, flat / mo
- £149
- × 12 months
- £1,788
- + AI suggestions, drafts, summaries
- included
- + SLA, analytics, automations
- included
- + SSO, audit log, sandbox
- included
- + Free tier for evaluation, no card
- included
- Subtotal
- £1,788
- Annual prepay (20% off)
- −£360
Year one£1,428
Flat per-tier · No per-agent surcharge · No “Enterprise” gate
Difference, year one
−£17,383/yr
Calculated against legacy “Suite Professional” tier list pricing for 8 agents, with Advanced AI, WFM, sandbox/SSO and standard implementation. Run the same maths against any per-seat helpdesk vendor on the market — the gap only widens. Methodology based on public 2025-2026 listed prices.
/ Why we built this
We don’t think your support team should pay enterprise-tier prices for a 12-person operation. So we built KimonDesk for the team you’ve actually got.Michael Kitt — Co-Founder, Kimon Services
The price sheet
Flat tiers.
Every feature at every tier.
Pick the tier that fits your seat count. That’s the bill. There is no “Enterprise, call us.” There is no per-agent maths.
| Tier | Free Forever | Pro Up to 5 agents | Growth Most popular Up to 25 agents | Scale Up to 100 agents |
|---|---|---|---|---|
| Monthly | £0 | £49 | £149 | £499 |
| Annual (20% off) | — | £39 | £119 | £399 |
| Agents | 1 | Up to 5 | Up to 25 | Up to 100 |
| All 9 channels + full AI suite | ✓ | ✓ | ✓ | ✓ |
| SSO, audit log, automations, KB, SLA | ✓ | ✓ | ✓ | ✓ |
| AI drafts / mo | 100 | 10,000 | 50,000 | 200,000 |
| Branding on replies | KimonDesk badge | Your branding | Your branding | Your branding |
| Try free | Start trial | Start trial | Start trial |
Need more than 100 agents? Talk to us →
All prices shown ex VAT · 14-day free trial on all paid tiers · No card required
Michael Kitt
Co-Founder, Kimon Services Ltd. · London · April 2026
03/ A note from the founder
We don’t have testimonials yet. So here’s the deal instead.
You’re frustrated with the helpdesk you’re paying £89 a seat for. Or the one before that. Or the sprawling Gmail thread that quietly turned into your support system. We get it, we built KimonDesk because we were too.
If you’re one of the first 50 customers, you’ll get locked-in flat pricing for life and a direct line to me, the founder. That’s the trade.
No per-agent pricing. Ever.
You hire who you need under 100 seats — the invoice doesn’t budge. Past 100, we have a sit-down conversation about dedicated infra. No silent surcharges.
Every feature, every tier.
AI, SLA, automations, audit log. On Free the same as on Scale. Tier defines seats and channels, not capability.
EU-resident. UK-built.
Self-hosted on dedicated infra in Amsterdam. Your customer data doesn’t tour the world to be useful.
Cancel any time. No fine print.
No annual contracts you can’t escape. Cancel from Settings — the app doesn’t hide the button. Pro-rata refund on annual plans, full data export on request.
04/ Get started
Stop renting your own support team.
14 days. No card. Cancel any time. If we don’t save you four figures a year, you can keep our t-shirt.