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Flat per-tierAI in the core14-day trial

Your team's first modern proper helpdesk from £49 a month.

One flat price for every agent, every channel, every AI feature. Built for small teams that have outgrown a shared inbox but cannot stomach a per-seat contract.

Start 14-day free trialSee pricing
  • 14-day trial
  • No card needed
  • Cancel any time
Support agent on a headset talking with a customer in a bright office
AI auto-resolve
70%
of repeat tickets
First reply
12 min
within SLA

What you leave behind

  • Per-seat surcharges
  • Locked-down tiers
  • AI add-ons
  • Knowledge-base premium
  • Six-month onboarding
Operations lead managing several inboxes and channels at once on multiple monitors
01/ The state of play

You're running support across three inboxes, a shared Gmail, and your phone.

It worked when there were three of you. It does not work now.

  • Tickets fall through

    A reply lands in the wrong inbox; nobody picks it up; the customer chases on social.

  • No SLA visibility

    You cannot see which tickets are about to breach until a customer complains.

  • Knowledge lives in heads

    New starters ask the same five questions for three months. Nobody writes it down.

02/ What's included

Every feature. Every tier. No upsell.

01

Unified inbox

Email, chat, social DMs and voice in one queue.

Read deep-dive
02

AI triage and auto-reply

Auto-resolve repeat tickets; draft replies for the rest.

Read deep-dive
03

Live analytics

CSAT, first-reply, resolution rate. Every team sees their numbers.

Read deep-dive
04

SLA and automation

Routes, escalations, deflections. No scripting required.

Read deep-dive
05

Knowledge base

Public articles plus internal docs, AI-searched at the point of work.

Read deep-dive
06

Integrations

Stripe, Shopify, your CRM. Connected from day one.

Read deep-dive
03/ The receipt war

We add it up so you don't have to .

Industry-typical helpdesk pricing leaks money the second you grow. Here is the maths on an 8-seat team.

Typical legacy helpdesk

Per-agent pricing model

Seat (8 × £89/mo × 12)
£8,544
Knowledge-base add-on (8 × £29/mo × 12)
£2,784
Advanced analytics (8 × £35/mo × 12)
£3,360
AI auto-resolve add-on (8 × £45/mo × 12)
£4,320
Annual cost · 8-seat team£17,168
VSwe add it up so you don't have to

KimonDesk

Flat per-tier · Growth

Growth tier · flat per company
£149/mo
All AI features included
£0
Knowledge base included
£0
Analytics included
£0
Annual cost · any team£1,788
You keep
£15,380/yr

INDUSTRY-TYPICAL SAAS HELPDESK SEAT RATE BASED ON PUBLIC 2025-2026 PRICING ACROSS SEVERAL VENDORS · PER-SEAT ADD-ONS REFLECT NAMED PREMIUM TIERS, NOT CUSTOM ENTERPRISE CONTRACTS · KIMONDESK PRICING IS THE PUBLISHED GROWTH TIER FLAT PER COMPANY · METHODOLOGY SPREADSHEET PUBLISHES IN PHASE 5

Small support team coaching at a computer in an open coworking space
/ On the floor
If you're paying per agent, you're being taxed for hiring. We don't charge that tax.
Michael Kitt — Co-Founder, Kimon Services

04 / Pricing

One flat price. Every feature.

Starter

Up to 5 agents

£49/mo

  • Email + Live Chat
  • AI auto-resolution
  • Knowledge base
  • Basic reporting
Start free trial

Growth

Up to 25 agents

£149/mo

  • Everything in Starter
  • All 9 channels
  • Workflow automation
  • Advanced reporting + CSAT
Start free trial

Business

Up to 100 agents

£349/mo

  • Everything in Growth
  • Role-based permissions
  • SLAs + audit log
  • Priority support
See full pricing

Business+

Unlimited agents

£699/mo

  • Everything in Business
  • SSO + SCIM
  • Dedicated success manager
  • 99.9% uptime SLA
See full pricing
Michael Kitt, Co-Founder of Kimon Services, photographed at his desk
Michael Kitt
FOUNDING CREDO · 2026
05/ The declaration

Why KimonDesk exists.

After two decades of helpdesk software getting more expensive every year while doing less, we built KimonDesk. The model is simple. One flat price per tier. Every feature on every tier. AI in the core, never as an upsell.

You should be able to grow your team without your software vendor extracting a growth tax. You should not have to argue with a sales engineer to get analytics.

  • Flat per-tier pricing

    No per-seat surcharge. No annual price increase tied to headcount. The price you start on is the price you stay on.

  • Every feature at every tier

    AI, automation, all 9 channels, full analytics. Tier choice is about scale, not about which features you can use.

  • AI in the core, not as a paid add-on

    Auto-resolution, summarisation, and triage are part of the product. They are not a £45-per-seat bolt-on.

06/ Get started

Stop paying for a Gmail-shaped helpdesk .

Try KimonDesk free for 14 days. No card needed. Bring your inboxes and we will route them in 30 minutes.

Start 14-day free trialTalk to us