Product Roadmap.

Everything in flight for the M1 launch. Most of this is already live on the site you are reading.

• Marketing site (this) — live
• Monorepo + design system (Phase 1 + Phase 2 shipped)
• VPS blue/green deploy with manual promote gate (Phase 3 shipped)
• Contact + Demo + Waitlist forms via Resend (Phase 4)
• Cookie consent banner with three forward-compatible categories (Phase 4)
• Trust Center + Privacy + Terms + Changelog + Roadmap (Phase 4)
• PostgreSQL 16 schema via Drizzle with expand-and-contract migrations (Phase 6)
• Superadmin shell with middleware allowlist (Phase 7)
• Observability, Lighthouse CI gate, Playwright smoke on staging (Phase 8)

Directional. The first round of product work: real accounts, the unified inbox, every channel. Order may shift based on what SMEs ask for.

• Real accounts + organisation invites (replaces the Register / Login stubs)
• Google OAuth + magic-link sign-in
• Agent roles (Owner / Admin / Agent / Viewer) + onboarding wizard
• Unified inbox with real-time ticket updates
• Ticket detail view with internal notes
• Inbound email parsing via Postmark / Mailgun
• SLA management with business-hours calendars
• Macro library with dynamic variables
• Meilisearch-backed ticket search
• CSAT surveys
• Embeddable chat widget (runtime implementation of the apps/widget stub)
• WhatsApp Business API integration
• SMS / MMS via Twilio
• Social DMs (Facebook, Instagram, X, LinkedIn, TikTok)
• Voice / VoIP with AI transcription
• Video calling
• Customer self-service portal

Further out. The AI layer, automation, billing, integrations, and the security polish that closes out Milestone 1 of the product.

• AI auto-resolution with action-taking
• Agent copilot — suggestions, tone, translation, summary
• Sentiment engine with real-time escalation
• AI Quality Assurance on every resolved conversation
• AI routing based on skills and workload
• Predictive analytics + AI Training Studio
• Customer health scoring
• Visual workflow builder
• Knowledge base runtime with AI search
• Real-time analytics dashboard + custom report builder
• Stripe flat-tier subscriptions with overage billing
• Shopify, WooCommerce, Salesforce, HubSpot integrations
• Slack, Teams, Jira integrations
• Public REST API with generated docs
• Automated migration from Zendesk / Freshdesk / Intercom / Help Scout
• SSO / SAML (Okta, Azure AD, Google Workspace)
• 2FA for agent accounts + IP allowlisting per org
• White-labelling (custom domain, logo, colours)
• GDPR tooling (data deletion, consent management)
• Proactive support engine + agent wellness monitoring