The only things that scale with your tier are seat count, AI drafts per month, and our badge on Free replies. Everything else, included from day one. No Enterprise call us. No per-agent maths. No AI add-on.
| Tier | Free 1 agent · forever | Pro Up to 5 agents | Growth Most popular Up to 25 agents | Scale Up to 100 agents |
|---|---|---|---|---|
| Monthly | £0 | £49 | £149 | £499 |
| Annual (20% off) | — | £39 | £119 | £399 |
| All 9 channels + full AI suite | ✓ | ✓ | ✓ | ✓ |
| SSO, audit log, KB, automations, SLA | ✓ | ✓ | ✓ | ✓ |
| AI drafts / mo | 100 | 10,000 | 50,000 | 200,000 |
| Branding on replies | KimonDesk badge | Your branding | Your branding | Your branding |
| Try free | Start trial | Start trial | Start trial |
Need more than 100 agents? Talk to us →
All prices shown ex VAT · 14-day free trial on all paid tiers · No card required · Locked-in pricing for life on annual plans (first 50 customers)
Feature comparison
The first six rows are the only differences across tiers. Everything below is included on every tier, including Free. Most marketing pricing pages bury that under “Enterprise call us.” Ours doesn’t.
| Capability | Free£0 | Pro£49/mo | Growth£149/mo | Scale£499/mo |
|---|---|---|---|---|
| 01 / Tier limits — the only things that change with your tier | ||||
| Agents (full-reply seats) | 1 | Up to 5 | Up to 25 | Up to 100 |
| View-only seats (managers, finance, exec) | unlimited | unlimited | unlimited | unlimited |
| Light Agents (collaborators, internal notes) | unlimited | unlimited | unlimited | unlimited |
| Included AI drafts / month | 100 | 10,000 | 50,000 | 200,000 |
| KimonDesk badge on outgoing replies | shown | removed | removed | removed |
| Data retention | 30 days | 2 yr | 2 yr | 7 yr |
| Named CSM (monthly call, direct line) | — | — | — | ✓ |
| 02 / All 9 channels — included on every tier | ||||
| Email inbox (IMAP/SMTP, custom domain) | ✓ | ✓ | ✓ | ✓ |
| Live chat widget (JS snippet, customisable) | ✓ | ✓ | ✓ | ✓ |
| Voice / VoIP (Twilio bring-your-own) | ✓ | ✓ | ✓ | ✓ |
| WhatsApp Business | ✓ | ✓ | ✓ | ✓ |
| Instagram + Facebook DM | ✓ | ✓ | ✓ | ✓ |
| SMS (Twilio bring-your-own) | ✓ | ✓ | ✓ | ✓ |
| Customer-facing self-serve portal | ✓ | ✓ | ✓ | ✓ |
| Bulk reply + saved-reply template library | ✓ | ✓ | ✓ | ✓ |
| Internal notes + collision detection | ✓ | ✓ | ✓ | ✓ |
| Multilingual auto-translation | ✓ | ✓ | ✓ | ✓ |
| 03 / Full AI suite — included on every tier | ||||
| AI reply drafts (Claude or GPT, your choice) | ✓ | ✓ | ✓ | ✓ |
| AI thread summaries (collapse 18 messages into 3 sentences) | ✓ | ✓ | ✓ | ✓ |
| AI auto-resolve (repeat questions handled without an agent) | ✓ | ✓ | ✓ | ✓ |
| Brand voice training (presets + custom) | ✓ | ✓ | ✓ | ✓ |
| Sentiment + intent detection | ✓ | ✓ | ✓ | ✓ |
| Auto-tagging + topic classification | ✓ | ✓ | ✓ | ✓ |
| Per-org training data, no cross-tenant leak | ✓ | ✓ | ✓ | ✓ |
| Choice of model — Claude or GPT, switch any time | ✓ | ✓ | ✓ | ✓ |
| 04 / Knowledge + automation — included on every tier | ||||
| Public + internal knowledge base (semantic search) | ✓ | ✓ | ✓ | ✓ |
| AI-suggested articles in the reply composer | ✓ | ✓ | ✓ | ✓ |
| Auto-update articles flagged when customers repeat themselves | ✓ | ✓ | ✓ | ✓ |
| 40+ workflow automations (visual or YAML) | ✓ | ✓ | ✓ | ✓ |
| Webhooks + native integrations (Stripe, Shopify, your CRM) | ✓ | ✓ | ✓ | ✓ |
| Public REST API + webhook retry / dead-letter queue | ✓ | ✓ | ✓ | ✓ |
| SLA tracking + breach alerts | ✓ | ✓ | ✓ | ✓ |
| Routing rules (round-robin, skill-based, queue priority) | ✓ | ✓ | ✓ | ✓ |
| Rule version history + one-click rollback | ✓ | ✓ | ✓ | ✓ |
| 05 / Reporting — full visibility on every tier | ||||
| Live dashboards + agent leaderboards | ✓ | ✓ | ✓ | ✓ |
| CSAT surveys + reporting | ✓ | ✓ | ✓ | ✓ |
| First-reply, resolution-time + breach tracking | ✓ | ✓ | ✓ | ✓ |
| Weekly digest email | ✓ | ✓ | ✓ | ✓ |
| CSV + API export (BigQuery, Snowflake, S3) | ✓ | ✓ | ✓ | ✓ |
| Custom report builder | ✓ | ✓ | ✓ | ✓ |
| 06 / Security + admin — full controls on every tier | ||||
| SSO (SAML, OIDC) — every tier, no upsell | ✓ | ✓ | ✓ | ✓ |
| Custom roles + permissions | ✓ | ✓ | ✓ | ✓ |
| Audit log (full read access) | ✓ | ✓ | ✓ | ✓ |
| Sandbox environment | ✓ | ✓ | ✓ | ✓ |
| 2FA / MFA enforcement | ✓ | ✓ | ✓ | ✓ |
| IP allowlist | ✓ | ✓ | ✓ | ✓ |
| Encryption at rest + in transit (AES-256) | ✓ | ✓ | ✓ | ✓ |
| EU-resident hosting guarantee | ✓ | ✓ | ✓ | ✓ |
| Custom domain on chat widget | ✓ | ✓ | ✓ | ✓ |
| Email + chat support | ✓ | ✓ | ✓ | ✓ |
All prices shown ex VAT.
Public list pricing, current as of Q2 2026. Your bill will be similar — or higher — once you add the bits the legacy vendor has decided are Enterprise.
Professional · 8 agents
List pricing, current legacy vendor · Q2 2026
Flat tier, 8 agents
Flat per-tier · No per-agent surcharge · No “Enterprise” gate · All prices ex VAT
Calculated against legacy “Suite Professional” tier list pricing for 8 agents, with Advanced AI, WFM, sandbox/SSO and standard implementation. Run the same maths against any per-seat helpdesk vendor on the market — the gap only widens. Methodology based on public 2025-2026 listed prices. KimonDesk figures ex VAT.
Pricing FAQ
Anything not covered, the founder will answer in writing within 24 hours. Drop us a line.
14 days. No card. Cancel any time. If we don’t save you four figures a year, you can keep our t-shirt.