01
Inbox + Channels
Email, chat, social DMs, voice — all one queue.
Read deep-diveEverything your support team needs .
Every feature. Every tier. No premium lock-outs. Pick a section to see how it works.
01/ What's included
Six surfaces.
One flat price .
02
AI triage + auto-resolve
Auto-resolve repeats; draft replies for the rest.
Read deep-dive03
Automation + SLA
Routes, escalations, deflections — visual builder.
Read deep-dive04
Analytics
CSAT, first-reply, resolution — every team sees the numbers.
Read deep-dive05
Knowledge base
AI-searched docs at the point of work.
Read deep-dive06
Integrations
Stripe, Shopify, your CRM — included from day one.
Read deep-dive01/ Inbox
One inbox for every channel .
Email, live chat, social DMs, voice — auto-routed by topic, customer or urgency.
Auto-routing by topic
AI tags every ticket; routing rules pick it up.
SLA timers from first reply
Visible to every agent in the queue, not buried in a settings menu.
Internal notes on every thread
Loop in a teammate without forwarding the email three times.
- Refund query — order #4012Sarah · Email2m
- Where is my parcel?Tom · Live chat7m
- Bulk discount?Anya · Instagram DM14m
70% resolved this week
02/ AI
AI in the core, not as an upsell .
Auto-resolve roughly 70% of repeat tickets. Draft replies for the novel ones. Summarise long threads.
70% auto-resolution
On repeat questions where confidence is high; the rest hand off to a human.
Reply drafts for the rest
Agent reviews and sends; the model learns from the edit.
Thread summarisation
Long handovers compress to a paragraph the next agent actually reads.
- 01 · Customer asks for refundTrigger
- 02 · AI checks order statusAI step
- 03 · Send refund or escalateAction
03/ Automation
Visual builder, no scripting .
Routes, escalations, deflections — drag-and-drop. Test in a sandbox before going live.
Drag-and-drop builder
Visual flow with branches, conditions and SLA-driven escalations.
Sandbox testing
Run synthetic tickets through a rule before shipping it to your real queue.
Version history
Roll back a rule that misfired without a phone call to support.
- 01 · Customer asks for refundTrigger
- 02 · AI checks order statusAI step
- 03 · Send refund or escalateAction
04/ Analytics
CSAT, first-reply, resolution rate .
Every team sees their numbers. Every manager sees the trend. No premium reporting tier.
Live dashboards
CSAT, first-reply, resolution rate, ticket volume — every metric, every tier.
Trend reports
Week over week, month over month, exported to CSV in two clicks.
Team-level visibility
Every agent sees their own; managers see the team. Investor-ready snapshots ship fast.
- CSAT4.8 / 5+0.2 vs last week
- Avg first reply12 minwithin SLA
- Resolved tickets142+12% wow
+12% week over week
05/ Knowledge
Articles surfaced in the moment .
A customer-facing help centre and an internal-only doc library — both AI-searched at the agent's cursor.
Public + private
One product, two audiences (customers and agents). Articles tagged for one or both.
AI-suggested while typing
Articles appear in the reply composer the moment a related question lands.
Auto-update from tickets
AI flags articles that need editing whenever a customer asks the same thing twice.
- How do I cancel my subscription?✓ Resolved
- Updating my billing details✓ Resolved
- Refund timelines✓ Resolved
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06/ Integrations
Stripe, Shopify, your CRM , day one.
Customer context lives next to the ticket. No copy-paste. No browser tabs.
Customer context inline
Order, billing, CRM record — visible in the ticket without a click.
Action from the ticket
Refund a charge or update an order without leaving the inbox.
20+ integrations + webhooks
Plus a public REST API for the tools we have not packaged yet.
- Refund query — order #4012Sarah · Email2m
- Where is my parcel?Tom · Live chat7m
- Bulk discount?Anya · Instagram DM14m
70% resolved this week
07/ Try it
See every feature in action .
Start a 14-day free trial. We will route your inboxes in 30 minutes; you bring the team.