AI in the core , not as an upsell.
Auto-resolve roughly 70% of repeat tickets. Draft replies for the rest. Summarise long threads. Every tier, every channel.
AI handles the repetitive 70% .
About 70% of incoming tickets are repeat questions. AI answers them with high confidence; the rest go to your team with a drafted reply.
High-confidence threshold
AI only auto-replies when its confidence is above your threshold; everything else escalates with full context.
Customer can escalate
A button on every AI reply asks "I need a human" — never trapped in a chatbot loop.
Audit trail per resolution
See what the AI sent and why. Sentry-grade logging on every auto-resolved ticket.
- Refund query — order #4012Sarah · Email2m
- Where is my parcel?Tom · Live chat7m
- Bulk discount?Anya · Instagram DM14m
A copilot for your team .
When AI cannot resolve, it drafts a reply for the agent. The agent edits, sends. The model learns from the edit.
Reply drafts in your voice
AI matches your team's tone from past replies — not a generic chatbot register.
One-click send
Or edit inline; AI saves the diff and uses it on the next similar ticket.
No prompt engineering
It works without your team becoming AI experts. No "magic words" required.
- How do I cancel my subscription?✓ Resolved
- Updating my billing details✓ Resolved
- Refund timelines✓ Resolved
Long threads, one paragraph .
Handovers between agents take seconds, not minutes. AI summarises the conversation, the customer, the open question.
Auto-summary on handover
When you assign to a teammate, the summary appears beside the thread.
Knowledge-article suggestions
Based on the conversation context, the AI surfaces the article most likely to resolve the issue.
Customer history
Past tickets surfaced with their summaries — so the next agent walks in fully briefed.
- 01 · Customer asks for refundTrigger
- 02 · AI checks order statusAI step
- 03 · Send refund or escalateAction
Glossary terms used on this page.
The four AI primitives behind auto-resolution, copilot, and summary. Each links to a longer explainer with a 40-word summary at the top.
Stop paying for AI as an add-on .
Every KimonDesk tier includes the full AI suite. No per-seat surcharge, no premium upgrade required.