Your AI agent handles the repetitive stuff.
About 70% of incoming tickets are repeat questions. Those resolve themselves — your team handles the rest.
Three steps, fully automatic.
- 1
Ticket arrives
A customer emails, chats or DMs. Every channel lands in one inbox.
- 2
AI reads your knowledge base
The AI matches intent to your articles, past tickets and macros — not the open internet.
- 3
Resolves or escalates
If confidence is high, a reply goes out in seconds. If not, a human picks up with the full context.
Copilot for the tickets only a human can close.
When a ticket needs a human, the AI stays beside them. Four capabilities, one sidebar.
Suggested replies
Drafts pulled from your knowledge base, ready to send or edit.
Tone adjust
Soften, firm up, or match a customer’s energy in one click.
Translation
Read and reply in your customer’s language without switching tools.
One-sentence summary
Long threads compressed to a single line the next agent actually reads.
AI that reads only your knowledge base.
The AI draws from your articles, your past tickets and your macros. Not the open internet. When it is unsure, it says so and hands off to a human with the full conversation attached.
Related: Channels · Knowledge base · Analytics · Pricing