Works with the tools your team already uses .
Over 20 pre-built integrations on every tier. If we have not packaged it yet, the REST API and signed webhooks do. No marketplace upcharge.
Order, billing, CRM — inline with the ticket .
Customer context lives next to the ticket. No copy-paste. No browser tabs. Refund a charge or update an order without leaving the inbox.
eCommerce inline
Shopify, WooCommerce, Magento — the order, the customer, the shipment status visible in the ticket.
Billing inline
Stripe, Chargebee — recent charges, subscription status and refund actions one click away.
CRM record inline
Pipedrive, Close — the deal, the touch history and the account owner alongside the ticket.
- Refund query — order #4012Sarah · Email2m
- Where is my parcel?Tom · Live chat7m
- Bulk discount?Anya · Instagram DM14m
Public API, on every tier .
Every event in the product is a signed webhook. Every object is readable (and most writable) via REST. No developer add-on tier.
REST endpoints
Tickets, customers, teams, macros, reports — all readable, most writable.
Signed webhooks
HMAC-SHA256 secrets per subscription. Every event delivered with retry + dead-letter handling.
Per-workspace tokens
Rate-limited, revocable bearer tokens. Rotate at will from the workspace settings page.
- 01 · Customer asks for refundTrigger
- 02 · AI checks order statusAI step
- 03 · Send refund or escalateAction
Build it once, never charged again .
Versioned API docs, a public changelog, sandbox tokens — everything you need to wire your stack to the inbox. No marketplace fee.
Versioned API docs
Stable URLs, deprecation windows, no surprise breaking changes mid-quarter.
Sandbox workspace
Test integrations against a live sandbox before flipping the switch on production data.
Public roadmap
Zapier, Make and n8n connectors land in Milestone 7. Vote and watch progress at /roadmap.
- How do I cancel my subscription?✓ Resolved
- Updating my billing details✓ Resolved
- Refund timelines✓ Resolved
Glossary terms used on this page.
The three security primitives every integration story relies on. Each links to a longer explainer with a 40-word summary at the top.
Plug it in. No marketplace tax .
Connect Stripe, Shopify, Slack, your CRM and the rest in minutes. Every integration on every tier; no per-connector pricing.