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Know what's happening, every single day .

Three numbers tell you whether support is working: CSAT, response time and resolution rate. Every tier shows them; no premium reporting upgrade.

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01/ Live dashboards

CSAT, first reply, resolution rate .

The metrics that actually run a support team. On the dashboard from the first ticket; no premium tier.

  • First response time

    How long customers wait for the first human or AI reply. The leading indicator of support health.

  • CSAT trend

    Customer satisfaction scored per ticket and aggregated daily, weekly, by channel and team.

  • Resolution rate

    How many tickets actually closed this week. Agent workload balanced against shift hours.

Team performance · this weekLive
  • CSAT
    4.8 / 5+0.2 vs last week
  • Avg first reply
    12 minwithin SLA
  • Resolved tickets
    142+12% wow
+12% week over week
Illustrative preview — real product launches M2
02/ Custom reports

Build a report once, schedule it forever .

Drag-and-drop the columns you actually care about. Schedule it to land in your inbox every Monday. Export to CSV in two clicks.

  • Drag-and-drop builder

    Pick metrics, segments and time ranges. No SQL; no analyst sit-and-wait.

  • Scheduled email + CSV

    Weekly digest to your inbox; CSV export when an investor or accountant asks for a snapshot.

  • BI tool connectors (M7)

    Looker, Metabase and friends ship with Milestone 7 for full warehouse integration.

Reports · scheduled digestsIndexed
  • How do I cancel my subscription?
    ✓ Resolved
  • Updating my billing details
    ✓ Resolved
  • Refund timelines
    ✓ Resolved
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Illustrative preview — real product launches M2
03/ Alerts

Find out before a customer complains .

Threshold alerts on the metrics you care about. CSAT drops below 4.0, SLA breach rate climbs past 5%, an agent is overloaded — you get notified.

  • Threshold alerts per metric

    CSAT, response time, resolution rate, breach rate — tell the dashboard when to ping you.

  • Slack + email channels

    Route the alert where your team already lives. No new app to install.

  • Investor-ready snapshots

    One-click PDF or CSV of the week's metrics — drop into a board pack without rebuilding the chart.

Alerts · live thresholdsActive
  • 01 · Customer asks for refund
    Trigger
  • 02 · AI checks order status
    AI step
  • 03 · Send refund or escalate
    Action
Illustrative preview — real product launches M2

04/ Glossary

Glossary terms used on this page.

The metrics behind the dashboards, defined in plain English. Each one links to a longer explainer with a 40-word summary at the top.

See your support metrics on day one .

Every dashboard, every report, every export — included on every tier. Start a 14-day free trial; cancel any time.

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