Stop doing the same thing twice .
Every repetitive ticket deserves a rule. Every tier includes unlimited automations. Tag, route, escalate or reply — without a per-rule surcharge.
Drag-and-drop, no scripting .
Triggers, conditions and actions on a canvas. The same builder for the 3-rule team and the 200-rule team.
Triggers
Ticket arrives, tag added, SLA timer fires, customer replies, agent assigns.
Conditions
Match channel, customer tag, priority, keyword, business hours — combine with AND/OR.
Actions
Assign, reply, escalate, notify, close, or chain into the next rule. Branch on outcomes.
- 01 · Customer asks for refundTrigger
- 02 · AI checks order statusAI step
- 03 · Send refund or escalateAction
Test rules before going live .
Synthetic tickets run through your draft rule and show you what would have happened. No surprise misfires in production.
Synthetic ticket runner
Feed sample messages through the rule and inspect every branch it took.
Diff view before activation
See what tickets the new rule would have changed in the last 7 days. Decide before you ship.
Version history + rollback
Every rule is versioned. Roll back the misfire without a phone call to support.
- Refund query — order #4012Sarah · Email2m
- Where is my parcel?Tom · Live chat7m
- Bulk discount?Anya · Instagram DM14m
Catch the breach before it tips .
SLA timers from first reply. Escalate to a manager fifteen minutes before the breach. Auto-acknowledge after hours so customers know what to expect.
Pre-breach alert
Notify the manager channel before the SLA tips, with a one-click reassign.
Auto-tag urgent tickets
Keyword + sentiment match on inbound messages adds an "urgent" tag in seconds.
After-hours auto-reply
Send a branded acknowledgement with realistic expected response time. No silent ticket.
- How do I cancel my subscription?✓ Resolved
- Updating my billing details✓ Resolved
- Refund timelines✓ Resolved
Glossary terms used on this page.
The workflow primitives that make automation actually work. Each term links to a longer explainer with a 40-word summary at the top.
Stop answering the same question twice .
Build your first rule in five minutes. Unlimited rules on every tier. No marketplace, no add-on tier.