Stop doing the same thing twice.
Every repetitive ticket deserves a rule. Every tier includes unlimited automations. Tag, route, escalate or reply — without paying a per-rule surcharge on top of your seat price.
Three moving parts, nothing more.
Trigger
A ticket arrives, a tag is added, an SLA timer fires.
Condition
Match channel, customer tag, priority, keyword, business hours.
Action
Assign, reply, escalate, notify, close or chain into another rule.
Automations our launch customers run.
Auto-tag urgent tickets
Keyword + sentiment match on inbound messages adds an “urgent” tag within a second of arrival.
Saves ~2 min per ticket
Route VIP customers to senior agents
A signed-in customer from your top-tier segment skips the main queue and pings the senior on-duty agent.
Cuts VIP response time in half
Auto-reply after hours
Outside business hours, send a branded acknowledgement with realistic expected response time.
Eliminates “is anyone there?” follow-ups
Escalate SLA breaches
Fifteen minutes before an SLA tips, ping the manager channel and requeue the ticket.
Prevents the breach, every time
No per-rule upcharge.
Every tier includes unlimited automations. The 3-person team on Starter and the 100-agent team on Business+ get the same rules engine — just applied at different scale. Build twenty rules or two hundred; the bill stays flat.