All your customers in one place .

Nine channels, one inbox. Routing by team, by language, by priority. Every channel is included on every tier.

01/ Unified inbox

One inbox, not nine tabs .

Conversation history travels with the customer, not the channel. Email today, WhatsApp tomorrow — the next agent sees both.

One timeline per customer
Across email, live chat, WhatsApp, social DMs and voice. No browser-tab juggling.
Reply from any channel
Customer started in chat? Reply by email if it suits the answer better. The thread stays whole.
Duplicate detection
Two agents picking up the same thread get warned before they double-reply.

Inbox · all channelsLive

70% resolved this week

Illustrative preview — real product launches M2

02/ Routing

Every channel can fan out into team queues, language-specific agents or priority tiers. Set it once; let the routing work.

By language
Tag incoming messages by detected language; assign to the matching agent automatically.
By customer segment
VIPs skip the main queue; trial users land on a self-service-first track.
After-hours fallback
Auto-acknowledge with a realistic response time; no "is anyone there?" follow-ups.

Routing · channel rulesActive

Illustrative preview — real product launches M2

03/ Voice

Inbound calls land in the same inbox. Recordings, transcripts and AI summaries attach to the customer's history.

Inbound numbers per team
Sales, support, billing — each with its own number, all in the same product.
Auto-transcribed recordings
Searchable transcripts so a manager does not need to listen to every call.
Voicemail to ticket
Missed calls become tickets with a transcribed voicemail and a callback button.

Voice · transcript timelineIndexed

Illustrative preview — real product launches M2

04/ Glossary

The two patterns behind a unified inbox, defined in plain English. Each links to a longer explainer with a 40-word summary at the top.

Connect your inboxes in 30 minutes. Cancel any time during the 14-day trial. No credit card required.