Standard IMAP/SMTP mailboxes plus per-agent sending aliases.
All your customers in one place.
Nine channels, one inbox. Routing by team, by language, by priority. Every channel is included on every tier.
Supported channels
Email
AvailableLive chat
AvailableEmbedded widget for your site. AI answers out of the box.
WhatsApp
Coming in Milestone 4Business API integration with per-conversation pricing passthrough.
Facebook Messenger
Coming in Milestone 4Page-level inbox sync with routing and auto-replies.
Instagram DM
Coming in Milestone 4Direct messages and story replies land in one thread.
X (Twitter) DM
Coming in Milestone 4Mentions and DMs, routed by keyword or sentiment.
TikTok DM
Coming in Milestone 4Creator-account DMs for commerce and community replies.
LinkedIn DM
Coming in Milestone 4B2B inbox channel with company-page support.
Voice (VoIP)
Coming in Milestone 4Inbound numbers, call recordings and transcripts attached to tickets.
One inbox, not nine tabs.
Full conversation history travels with the customer, not the channel. If they email today and WhatsApp you tomorrow, the second agent sees both.
Without a helpdesk
- Three browser tabs for Gmail, chat and social DMs.
- Customer context lives in whichever agent’s head.
- Duplicate replies when two agents answer the same thread.
With KimonDesk
- One inbox, one timeline per customer.
- Reply from whichever channel the conversation started on.
- Auto-detect duplicates before a second agent answers.
Route WhatsApp to sales, email to support.
Every channel can fan out into team-specific queues, language-specific agents, or priority tiers based on who the customer is. Set it once, then let the routing work.
- Route voice calls to the on-call agent, then fall through to voicemail transcripts.
- Tag incoming WhatsApp by language; assign to the matching agent.
- Escalate VIP customers automatically no matter which channel they use.
- After-hours email lands with an auto-acknowledgement + promised response time.
Related: Automation · AI · Analytics · Pricing