# KimonDesk > AI-native helpdesk with flat per-tier pricing. Every feature, every tier. > Free forever, paid from £49/mo ex VAT. Built by Kimon Services. ## Marketing pages - [/](https://kimondesk.com/): What KimonDesk is and who it is for - [/pricing](https://kimondesk.com/pricing): All 4 tiers, full feature comparison, interactive calculator - [/compare](https://kimondesk.com/compare): Side-by-side vs 7 named legacy helpdesks - [/blog](https://kimondesk.com/blog): 8 pillar posts on helpdesk economics, AI, SME support - [/glossary](https://kimondesk.com/glossary): 18 helpdesk terms defined for non-technical buyers - [/about](https://kimondesk.com/about): Founder profile and the why behind KimonDesk - [/security](https://kimondesk.com/security): Data residency, audit log, SSO, sandbox at every tier - [/contact](https://kimondesk.com/contact): Get in touch with the founder directly - [/demo](https://kimondesk.com/demo): Book a 20-minute demo ## Compare pages - [vs Zendesk](https://kimondesk.com/compare/zendesk): The 800-pound gorilla - [vs Freshdesk](https://kimondesk.com/compare/freshdesk): The mid-market all-rounder - [vs Intercom](https://kimondesk.com/compare/intercom): Built for product teams - [vs HubSpot](https://kimondesk.com/compare/hubspot): The CRM-first option - [vs Zoho Desk](https://kimondesk.com/compare/zoho-desk): The Zoho One sibling - [vs Help Scout](https://kimondesk.com/compare/help-scout): The minimalist's pick - [vs Salesforce](https://kimondesk.com/compare/salesforce): Built for enterprise scale ## Blog - [The True Cost of Zendesk in 2026: What an 8-Agent Team Actually Pays](https://kimondesk.com/blog/true-cost-zendesk): Itemising what an 8-agent team on Zendesk Suite Professional with Advanced AI pays per year, using public list pricing as of Q2 2026, and what the same team pays on KimonDesk. - [What 'AI-Native Helpdesk' Actually Means in 2026](https://kimondesk.com/blog/ai-native-helpdesk): Helpdesks marketed as AI-native have automated drafts, summarisation, sentiment, and auto-resolution baked into core. Bolt-on AI is sold as a premium tier add-on. - [Why Your Support Shouldn't Run on Gmail (And What to Switch To)](https://kimondesk.com/blog/why-not-gmail): Shared inboxes break at 3 agents: collision, no SLA, no audit, broken search. A migration anatomy plus what a basic helpdesk gives you. - [Zendesk Alternatives for SMEs in 2026: An Honest Buyer's Guide](https://kimondesk.com/blog/zendesk-alternatives-sme-2026): Where to look when Zendesk Suite Professional gets too expensive. Honest tradeoffs across the four most-named alternatives plus KimonDesk. - [How AI Auto-Resolution Works (and Where It Should Never Be Used)](https://kimondesk.com/blog/ai-auto-resolution): AI auto-resolution explained: confidence thresholds, the 5 ticket types it handles well, and 5 where it must not auto-act. - [First-Reply Time Benchmarks for SME Support Teams](https://kimondesk.com/blog/first-reply-time-benchmarks): What median, top-quartile, and bottom-quartile first-reply times look like for SME helpdesks in 2026, and the levers that move the dial. - [Building a Support Team from 1 to 10 Agents Without Burnout](https://kimondesk.com/blog/scaling-support-1-to-10): Reactive hiring beats proactive hiring. The thresholds that signal each new agent, plus the tool ladder that gates expansion. - [The Hidden Cost of 'Enterprise Call Us' Pricing](https://kimondesk.com/blog/enterprise-call-us-pricing): Hidden enterprise pricing is a sales tactic, not a buyer benefit. Four ways it hurts you, the vendor incentives that drive it, and the transparent alternative. ## Glossary - [AI auto-resolution](https://kimondesk.com/glossary/ai-auto-resolution): AI auto-resolution is the practice of letting a language model answer a customer ticket end-to-en... - [Audit log](https://kimondesk.com/glossary/audit-log): An audit log is a tamper-resistant record of every meaningful action inside the helpdesk: who log... - [Brand voice training](https://kimondesk.com/glossary/brand-voice-training): Brand voice training is the process of teaching an AI helpdesk model to reply in your brand's ton... - [Collision detection](https://kimondesk.com/glossary/collision-detection): Collision detection is a helpdesk feature that warns agents when a colleague is already typing a ... - [CSAT](https://kimondesk.com/glossary/csat): CSAT, short for Customer Satisfaction Score, is a measurement that captures how a customer felt a... - [Customer portal](https://kimondesk.com/glossary/customer-portal): A customer portal is a self-service web surface where customers can search the knowledge base, ra... - [Escalation](https://kimondesk.com/glossary/escalation): An escalation is the act of routing a ticket from a junior agent to a senior agent, team lead, or... - [FRT](https://kimondesk.com/glossary/frt): First-Reply Time, or FRT, is the elapsed time from when a customer submits a ticket to when an ag... - [Intent detection](https://kimondesk.com/glossary/intent-detection): Intent detection is a machine-learning step that reads an inbound customer message and labels it ... - [Internal note](https://kimondesk.com/glossary/internal-note): An internal note is a comment on a ticket visible to agents and admins but never to the customer.... - [Macro](https://kimondesk.com/glossary/macro): A macro is a pre-written reply template an agent can insert into a ticket with one click, optiona... - [MTTR](https://kimondesk.com/glossary/mttr): MTTR, short for Mean Time to Resolution, is the average elapsed time from when a customer ticket ... - [Omnichannel](https://kimondesk.com/glossary/omnichannel): Omnichannel support means a single helpdesk that handles every customer channel, email, chat, Wha... - [Routing rule](https://kimondesk.com/glossary/routing-rule): A routing rule is a saved condition that automatically assigns inbound tickets to a team, agent, ... - [Sandbox](https://kimondesk.com/glossary/sandbox): A sandbox is a separate copy of your helpdesk where you can test workflow changes, AI prompt edit... - [Sentiment detection](https://kimondesk.com/glossary/sentiment-detection): Sentiment detection is a model that scores each customer message for emotional tone, typically as... - [SLA](https://kimondesk.com/glossary/sla): A Service Level Agreement, or SLA, is a written commitment to respond to and resolve customer tic... - [SSO](https://kimondesk.com/glossary/sso): Single Sign-On, or SSO, lets your agents log in to the helpdesk using your existing identity prov... ## Key facts - Founded by Michael Kitt, Co-Founder of Kimon Services (kimonservices.com). - Pricing model is flat per-tier (£0 / £49 / £149 / £499 ex VAT). No per-agent surcharge. - AI-native, auto-resolution, drafts, summaries, sentiment included on every tier (not an add-on). - Self-hosted on a VPS in the UK. EU-resident hosting guarantee on the Scale tier.